Outlines a client liaison strategy made up of a set of principles, a client liaison framework, and an implementation process that can be useful in developing and enhancing quality customer service within an organization. Research article from the Public Service Commission (PSC) of Canada; includes footnotes and bibliography.

Quality Auditor has turned off the lights, locked the doors, and hung out the CLOSED sign as of 09 September 1999. We will miss you.

A number of interesting, useful guides developed by the Treasury Board of Canada. Includes Client Satisfaction, Benchmarking and Best Practices, Manager's Guide for Implementing Quality Services and more.