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Benchmarking and Best Practices

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Benchmarking and Best Practices Information Links

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American Productivity & Quality Center

APQC provides products and services to help your organization discover and implement best practices and obtain measurable results.

http://www.apqc.org/

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Benchmarking

About Management. The basics of benchmarking including what it is, why it's important and what to measure.

http://management.about.com/cs/benchmarking/a/Benchmarking.htm

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Benchmarking - Consortium

Consortium for Higher Education Benchmarking for academic environments.

http://cheba.com/index.html

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BenchmarkReport.com

Free, financial benchmark service for manufacturing companies. Learn how your company's financial performance measures up against your closest peers with detailed analysis in key metrics.

http://www.benchmarkreport.com/

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Best Practice Business Process Design

Contains a number of articles on four themes: production and inventory planning and control, supply chain, related IS /IT issues, and change management. Provided by SM Thacker & Associates.

http://www.smthacker.co.uk/

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Best Practices LLC

Gateway for executives and specialists seeking to improve their business processes through benchmarking leading companies and implementing best practices.

http://www3.best-in-class.com/bestp/domrep.nsf/pages/96DEB3761738BDE485257026006CD495!OpenDocument

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BPR Online Learning Center

The learning center offers an index of BPR articles, an online tutorial series, benchmarking studies, yellow pages for BPR resources, and information on reengineering toolkits and document templates for project teams.

http://www.prosci.com/

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Broadcast Benchmarking Association

Association of professionals interested in benchmarking and identifying the best broadcast practices that improve the overall operations of their companies.

http://www.broadcastbenchmarking.com/

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Business to Consumer (B2C) Benchmarking Association?

Assists business to consumer managers identify the best business practices and compare operating performance.

http://www.b2cbenchmarking.com/

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Capability Snapshot

Provides a technology-based survey methodology for organizations.

http://www.capsnap.com/

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Customer Service Benchmarking Association

Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.

http://www.csbenchmarking.com/

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Ebenchmarking

A monthly newsletter provided via e-mail available to individuals employed by large corporations, higher educational organizations or governmental entities who are involved with benchmarking.

http://ebenchmarking.com/

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Electric Utility Benchmarking Association

An association of electric utility companies that conducts benchmarking studies to identify the practices that improve the overall operations of the members.

http://euba.com/

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Information Systems Management Benchmarking Consortium

Brings together information systems professionals from a variety of companies to conduct targeted studies on issues related to improving performance and effectiveness.

http://ismbc.org/

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International Call Center Benchmarking Consortium

An association of call center professionals to compare operating performance and identify the best business practices.

http://iccbc.org/

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International Council Of Benchmarking Coordinators

Brings benchmarking professionals together to share information to improve business processes in their industry.

http://icobc.com/

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International Institute for Internet Industry Benchmarking (I4B)

Multi-company consortium dedicated to identifying best practices in Internet Industry Strategies.

http://www.iiiib.org/

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ISO Benchmarking Association

Brings professionals of companies that are ISO Certified or are seeking ISO Certification together to share information to improve business processes.

http://isobenchmarking.com/

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ISP Benchmarking Association

An association of procurement and supply chain organizations within major corporations. ISPBA conducts benchmarking studies to identify practices that improve the overall operations of the members.

http://ispbenchmarking.com/

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Knowledge Management Benchmarking Association

Brings together knowledge management professionals from a variety of companies. Conducting benchmarking studies to identify practices that improve the effectiveness of Knowledge Management activities.

http://kmba.org/

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Online Quality Resource Guide

The Guide provides annotated links to online resources focused on Dr. Deming's System of Profound Knowledge, System Thinking, Statistics, Continuous Improvement, Joy in Work, Customer Focus, Learning Organizations, Quality Management and Innovation.

http://deming.eng.clemson.edu/onlineq.html

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Ravenwerks Best Practices Information Center

Articles on best practices in teamwork, leadership, finance, marketing, customer service and technology.

http://www.ravenwerks.com/practices/practices.htm

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Shared Services Benchmaking Association

An association of shared services managers to compare operating performance and identify the best business practices.

http://www.ssbenchmarking.org/

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