This site is dedicated to centralizing Logistics Best Practices information that may be applied to processes and used by orgnizations in support of the National Partnership for Reinventing Government recommendations or actions for making Government work better and cost less.

Tutorial by the U.S. Department of Defence reviews the steps involved in conducting a benchmarking study. Very detailed and complete.

Number VIII in a series of Quality Service Guides by the Treasury Board of Canada. A concise summary of benchmarking principles as they relate to customer service.